Track your Order

Simply enter your order number above to see the latest updates on your order’s journey.

Your order number can be found in your confirmation email. If you’re having trouble locating it, please send us a note via email, chat, or text. We'd be happy to help you find it!

If your order is in-stock and ready to ship, you can expect to receiving tracking details in 1-2 business days. If your order is a preorder, then you can find the expected ship date on your confirmation email. As soon as your order is on its way, we’ll send a shipping confirmation email with tracking details.

Within 30 minutes of place your order you can make changes directly from your order confirmation page. Simply return to your order confirmation page using the link sent to your email after checkout.

It may take 24-48 hours for tracking details to update once your order has shipped. If your tracking hasn’t updated beyond this window, please reach out via email, chat, or text so we can look into this for you.

First, check with neighbors or your building management to see if they accepted the package on your behalf. If it’s still missing, we kindly ask that you wait 3 business days to see if it turns up. If it doesn't, please reach out via email, chat, or text for assistance.

For U.S. orders:

Merchandise in new and unworn condition can be returned for a refund within 14 days of receipt, and for a store credit or exchange within 30 days of receipt. 

For Canadian orders:

Merchandise in new and unworn condition may be returned for a refund within 14 days of receipt. Exchanges are available within 30 days of receipt.

For international orders:

Merchandise shipped outside the U.S. and Canada is final sale and is not eligible for return or exchange.