Here to Help

U.S. Orders

Orders in new and unworn condition may be returned for a refund within 14 days of delivery, and for store credit or exchange within 30 days of delivery.

Canadian Orders

Orders in new and unworn condition may be returned for a refund within 14 days of delivery. Exchanges are available within 30 days of delivery. Store credit is not available for Canadian orders.

International Orders

Orders shipped outside the U.S. and Canada are Final Sale and are not eligible for return or exchange.

To start a return or exchange, visit our Returns Portal.

For more information, including return eligibility requirements, please visit our Help Center.

Once your order has been fulfilled, you will be sent an email with your tracking link so you can keep an eye on your delivery.

You can also enter your order number on our Track Your Order page for the latest updates order's journey.

Please allow 24 hours for your tracking link to update within the carrier's system.

We recommend starting with your U.S. shoe size, as size conversions may vary from brand to brand.

Our shoes are available in three widths:

Narrow – Comparable to an A width, designed for a slimmer fit from toe to heel. A great option if shoes often feel roomy on your foot.

Medium – Comparable to a B width, our standard fit and the best place to start for most customers.

Wide – Comparable to a BC or BD width, designed with more room in the toe box while maintaining a secure heel fit. A great option if shoes often feel tight in the front of the foot or if you have bunions.

For additional fit guidance, we recommend reviewing the size and fit notes on each product page.

If you're still unsure which size or width to choose, our team is always happy to help.

Within 30 minutes of placing your order

You can make changes directly from your order confirmation page, including:

• Edit your shipping address
• Change your size or color
• Add another item (you'll receive an invoice for any price difference)
• Apply a discount code
• Cancel your order
• Update your contact information

Simply return to your order confirmation page using the link sent to your email after checkout.

After 30 minutes

If more than 30 minutes have passed, please reach out to our Customer Case team at help@margauxny.com, and we'll gladly take a look at what may still be possible.

While we can't guarantee changes once an order has been sent to our warehouse, we'll always do our best to help.

Our welcome discount is available for first-time purchases of full-price items and requires a $200 minimum order.

If your discount code isn't working, please double-check that:

• This is your first purchase with us
• You're using the same email address that received the code
• Your order includes full-price items
• Your cart meets the $200 minimum purchase requirement

If you're still having trouble, please reach out to our Customer Care team at help@margauxny.com, and we'll be happy to help.