Orders in new and unworn condition can be returned for a refund within 14 days of delivery, and for a store credit or exchange within 30 days of delivery. 

To start a return, please visit our returns portal:

If you placed your order prior to September 25th, please navigate to our prior portal.

If you placed your order on or after September 25th, please navigate to our new return portal.

Before placing your order, you will have the option to pay a $3.98 return protection fee to qualify for free  returns and unlimited exchanges on your order.

If you do not purchase return protection through Loop, you can still return or exchange your order for a flat $11 fee.

You have the option to drop off your return at a physical Happy Returns location near you (see locations here) or to print a return label and drop off your return at a USPS or FedEx near you. Returning via Happy Returns will result in a refund or exchange being initiated immediately; all returns or exchanges sent in with a USPS or FedEx label will process upon delivery of your order to our warehouse. Exchanges will arrive within 5-10 business days from reshipment. If returned pairs are found to be damaged or show signs of wear and are thus unsellable, you may choose to either have the shoes returned to you or incur a 30% restocking fee. 

We are revamping our returns experience for international customers. In the meantime, we ask that you initiate the return process via our customer care team by emailing [email protected].

Certain items, like socks and hosiery are final sale and not eligible for a return or exchange.

All products purchased during our Archive Sale and in-person Sample Sale are final sale. Custom orders, including bridal shoes ordered through our Atelier, are final sale and not eligible for return or exchange.