The Heel
Elevate the everyday in our versatile block heel. With an elegant shape and our signature attention to fit, this shoe answers the age-old question, "Where the heck can I find a comfortable heel?"
Details
Size guide
Our heel runs slightly long and narrow, so if you are between sizes, we recommend ordering a half-size down from the US-to-European conversion provided and in a wider width. For example, a US 8.5 (a typical 39) may consider a 38.5 Wide for a better fit.
- Medium: A standard width throughout (comparable to a B width)
- Narrow: A slimmer fit throughout (comparable to an A width)
- Wide: A roomier fit at the ball of the foot (comparable to a BC-BD width
| US | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 8.5-9 | 9 | 9.5 | 9.5-10 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 | 13 | 13.5 | 14 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EUR | 33 | 33.5 | 34 | 34.5 | 35 | 35.5 | 36 | 36.5 | 37 | 37.5 | 38 | 38.5 | 39 | 39.5 | 40 | 40.5 | 41 | 41.5 | 42 | 42.5 | 43 | 43.5 | 44 | 44.5 | 45 |
Still unsure? Contact Us
Care guide
Since nappa leather is porous and absorbs water easily, avoid getting them wet. Getting the shoes soaking wet can irrevocably stain the leather.
Most quality shoe repair shops will offer products to polish, protect, and refresh the leather's surface. A neutral cream polish—one without color—will also help protect the surface from scuffs and scrapes and keep the leather hydrated. If something's spilled on the leather, try using a soft cloth with a small amount of cleanser or cream on it. Rub the surface in a circular motion, then allow the shoe to dry before buffing the entire thing lightly with a dry, clean cloth.
Shipping & returns
Shipping:
For US orders, standard shipping is complimentary on orders over $100; a $4.95 shipping fee applies to orders under $100. Expedited FedEx 3Day, 2Day, and Overnight options are available at checkout.
For international orders, shipping rates are calculated at checkout. All international shipments are sent Delivered Duty Paid (DDP), meaning duties and taxes are collected at checkout for smooth delivery.
In-stock orders ship within 1–2 business days. Expedited orders placed after 2pm ET will ship the following business day.
For preorders, payment is collected at checkout. Please refer to the “Expected to ship” date on the product page for estimated availability.
For more details, check out our Shipping FAQs.
Holiday Shipping Cutoffs (for delivery by December 24):
- Overnight: Order by December 22
- 2-Day: Order by December 19
- 3-Day: Order by December 18
- Ground: Order by December 12
We recommend placing your order as early as possible to ensure timely delivery during this busy season.
Returns & Exchanges:
For U.S. and Canadian orders, we accept returns on new, unworn items within 14 days of delivery, and exchanges or returns for store credit within 30 days. For extended holiday returns, orders placed between November 15 and December 31 can be returned through January 15, 2026.
Return shipping is complimentary for exchanges and store credit within the U.S.
Refunds on U.S. orders incur an $11 return shipping fee, unless Return Protection was added at checkout for $3.98.
For international orders (outside the U.S. and Canada), all purchases are final sale and not eligible for return or exchange.
Final Sale items are not eligible for return or exchange.
For more details, check out our Returns & Exchanges FAQs.
The Heel
Size Guide
Our heel runs slightly long and narrow, so if you are between sizes, we recommend ordering a half-size down from the US-to-European conversion provided and in a wider width. For example, a US 8.5 (a typical 39) may consider a 38.5 Wide for a better fit.
