We make all of our shoes in an unmatched range of sizes and widths: Three widths, in European sizes 33 to 45 (a US 2.5 to 14). An estimated 77% of women need a “non-standard” shoe size, whether smaller, larger, narrower, or wider than mainstream sizes, and nearly 80% are wearing the wrong size shoe—so keep in mind that you might find one of our width or extended size options is your best fit! For example, if you find that most shoes feel tight across the front of your foot, we recommend trying a wide width. If you find most shoes gap along the sides and feel loose, we recommend trying a narrow width. 

Our recommendations for size conversions vary by product, and size guides are available on each product page, for quick reference based on your typical U.S. size.

Still aren’t sure which size would be best? Reach out to Customer Care at help@margauxny.com, and we’d be happy to help!

Everyone’s feet are different—which is one of the many reasons we developed our three width options. We want to make sure you find your perfect pair, whether that’s a standard width, or a narrow or wide. If you have had issues with fit in the past—for example, gaping at the sides of your shoe, slipping at the heel, tightness across the ball of the foot, a bunion—you’re the perfect candidate for our narrow and wide widths. If you have trouble deciding between widths, please feel free to contact Customer Care at help@margauxny.com. We will be happy to walk you through the process and help you decide on your best option.

All orders in new and unworn condition can be returned for a refund within 14 days of delivery, and for a store credit or exchange within 30 days of delivery.

To start a return, please visit our returns portal.

Before placing your order, you will have the option to pay a $3.98 return protection fee to qualify for free returns and exchanges on your order. If you do not purchase return protection through Re:do, you can still use our return portal to purchase a return shipping label at-cost. There will be no return shipping fee for exchanges or returns for store credit.

You can drop off your return at a shipping location near you, using a printed label or the QR code provided by the portal. Your refund or exchange will process upon delivery of your return to our warehouse. Exchanges will arrive within 5-10 business days from reshipment. If returned pairs are found to be damaged or show signs of wear and are thus unsellable, you may choose to either have the shoes returned to you or incur a 30% restocking fee. For Canadian orders, we offer free exchanges and returns for store credit or a $20 restock fee.