We make all of our shoes in an unmatched range of sizes and widths: Three widths, in European sizes 33 to 45 (a US 2.5 to 14). An estimated 77% of women need a “non-standard” shoe size, whether smaller, larger, narrower, or wider than mainstream sizes, and nearly 80% are wearing the wrong size shoe—so keep in mind that you might find one of our width or extended size options is your best fit! For example, if you find that most shoes feel tight across the front of your foot, we recommend trying a wide width. If you find most shoes gap along the sides and feel loose, we recommend trying a narrow width. 

Our recommendations for size conversions vary by product, and size guides are available on each product page, for quick reference based on your typical U.S. size.

Still aren’t sure which size would be best? Reach out to Customer Care at [email protected], and we’d be happy to help!

Everyone’s feet are different—which is one of the many reasons we developed our three width options. We want to make sure you find your perfect pair, whether that’s a standard width, or a narrow or wide. If you have had issues with fit in the past—for example, gaping at the sides of your shoe, slipping at the heel, tightness across the ball of the foot, a bunion—you’re the perfect candidate for our narrow and wide widths. If you have trouble deciding between widths, please feel free to contact Customer Care at [email protected]. We will be happy to walk you through the process and help you decide on your best option.

Orders in new and unworn condition can be returned for a refund within 14 days of delivery, and for a store credit or exchange within 30 days of delivery.

To start a return, please visit our returns portal:

If you placed your order prior to September 25th, please navigate to our prior portal here.

If you placed your order on or after September 25th, please navigate to our new return portal here.

Before placing your order, you will have the option to pay a $3.98 return protection fee to qualify for free returns and unlimited exchanges on your order. If you do not purchase return protection through Loop, you can still use our return portal to purchase a return shipping label or drop off your return at a convenient Happy Returns location for a flat $11 fee. 

You have the option to drop off your return at a physical Happy Returns location near you (see locations here) or to print a return label and drop off your return at a USPS or FedEx near you. Returning via Happy Returns will result in a refund or exchange being initiated immediately; all returns or exchanges sent in with a USPS or FedEx label will process upon delivery of your order to our warehouse. Exchanges will arrive within 5-10 business days from reshipment. If returned pairs are found to be damaged or show signs of wear and are thus unsellable, you may choose to either have the shoes returned to you or incur a 30% restocking fee. 

For international orders, we ask that you initiate the return process via our customer care team by emailing [email protected].